Frequently Asked Questions

How do I enter my coupon code?

In case you have purchased Revyu from Pitchground, you can redeem your coupon in the billing page.

How can I add reviews for my product?

As a store owner there are four ways of adding reviews to your site. They are:

  • Importing reviews from Ali express
  • Import from CSV document
  • Write your own reviews
  • Add reviews using AI - a review is generated using the product description
How can I import reviews in bulk?

There are two ways in which reviews can be imported in bulk:

  • Import it from Aliexpress
  • Import it from a CSV Document
Can I import reviews from Amazon?

Currently, review imports are only supported from Aliexpress and from a CSV document.

How can a customer write the reviews quickly?

As a customer, you just need to mention keywords by which you want to describe your experience. Based upon that, AI would generate a properly drafted review which you can post.

How does AI help me as a store owner?

As a store owner, there are multiple ways in which Revyu helps you.

  • The AI powered app aids in replying to your customer quickly just by a click.
  • It helps to sort the reviews based on dates and thereby bringing the latest ones on top.
  • You can even write reviews automatically with basic description of the product and by specifying the tone of the review you want to add.
In case AI review generation is not used completely in a month, will the purchased credits be carried forward to the next month?

The Pro Plan allows 8000 AI credits/month. Every month , the AI character limit is reset to 8000, whether it is fully exhausted or not.
In case of a Smart plan, 15,000 AI credits/month is offered and every month AI character limit is reset to 15,000.

What does 15000 AI credits mean?

Smart plan allows 15000 AI credits per month ., in words, it would be approximately 3500 words.

Can I choose the reviews I want to be shown on my page?

Yes, a store owner has the option to publish or hide a review by just a toggle.

When exactly does my customer receive the review requests emails?

You can either have the requests sent after the orders are paid for or after the orders are fulfilled. Select your preference in Settings -> Email.

How will I know which all reviews are written by my customers/ AI generated / imported from Ali express?

Under the Reviews section, the ones which have been generated by AI would have a tag saying “AI-Gen”.

Will all my reviews be automatically published on a page?

Yes, you can change the settings in, General settings > Auto-publish and set your preference on the type of reviews you want to have on your page.

Can I reply to the reviews?

Yes , you can choose to either manually reply or via AI generation. Once replied, it would indicate that it has been replied and if replied with an AI generated answer, it would be mentioned specifically.

What if I have to import reviews from another site or store other than Aliexpress?

You can export your reviews from the existing store/site into a CSV file. Then go to Reviews -> Bulk import from CSV

What does the Smart plan include?

The smart plan on Revyu includes a one time payment of $ 14.99. This payment would make many services available such as:

  • Add unlimited photo reviews
  • Import with ease reviews from AliExpress
  • Enable pop-up reviews
  • Get reviews sorted and have the dates updated automatically
  • Have AI assisted writing at all step
  • 15000 AI credits/month
  • Have rich SEO
  • AI assisted responses

What are plans available for Revyu purchasal?

There are 3 active plans as of now.

  • Free plan
    • It provides a lot many features of Revyu for free to be enabled in your store. These features include
      • 4000 AI credits
      • Unlimited photo reviews
      • Unlimited review imports
      • 9+ pre-built themes
      • Rich SEO snippets
      • Review import filters
      • Bulk date updater
      • Store reviews
  • Pro plan
    • This is for $9.99/month This plan has all the features of the free plan along with:
      • 8000 AI credits
      • 200 review email requests/month
      • Pop-up reviews
      • AI review replier
      • Priority support
      • AI review writer and much more
  • Smart Plan
    • This is for $14.99/month This plan has all the features the pro plan along with:
      • 15000 AI credits
      • 1000 review email requests/month
      • Automatic date updation and sorting
      • Review generation from keywords
      • AI review replier
      • AI review writer and much more